Taiwan sells almost every concert and show through a few local platforms, and each event uses just one or two of them. The sites were built for Taiwanese buyers, with ID numbers, local phones and convenience store pickup, which is what trips visitors up. The good news: all of them sell to foreigners, several explain in their own help pages how, and two have a special route for visitors who cannot verify a phone. Here is what we found in each platform's official help pages.
The short version
- Find which platform sells your show. The event announcement names it.
- Create the account days ahead, not on sale day. Most platforms will not let you buy until your mobile number is verified by text message.
- Use your passport number wherever a Taiwan ID number is asked for, and the name exactly as in your passport. At real-name events it is checked at the door.
- Pay with Visa, Mastercard or JCB. American Express and Diners Club are not accepted on tixCraft or ibon. Turn on overseas online payments with your bank first.
- Pick the easiest delivery: a QR code e-ticket on your phone, or printing the ticket at a 7-Eleven (ibon) or FamilyMart (FamiPort) kiosk in Taipei. tixCraft only mails tickets within Taiwan.
- Bring your passport to the show and to any venue pickup counter.
The platforms compared
| Platform | Sells | Account | For visitors |
|---|---|---|---|
| KKTIX | Concerts, live houses, events | Phone verification | Country code on the phone field; passport number at FamiPort pickup; card, Apple Pay or Google Pay |
| tixCraft | Concerts, sports, festivals | Facebook or Google login, ID or passport number, phone verification | English help pages; passport format explained; Visa, Mastercard, JCB |
| ibon (7-Eleven) | Concerts, sports, exhibitions | Social login plus phone verification | Site in English; Visa, Mastercard, JCB |
| OPENTIX | National theaters, classical, dance | Phone number is the account | Application form if no SMS arrives; ticket order form by email; English phone line |
| ERA Ticket | Concerts and shows | Member registration | Register with a passport number; fax order form for overseas buyers |
KKTIX
KKTIX sells everything from small live house gigs to arena tours, and its customer center has an English FAQ.
- Phone: you verify your mobile number by SMS before buying. The phone field has a country code selector, and KKTIX's own advice when a code does not arrive starts with checking the country code you picked. If it still fails, its customer center will assign a person to help.
- Paying: outside Taiwan, KKTIX says purchases are paid by credit card, Apple Pay or Google Pay; the ATM transfer option only works from Taiwanese banks. Some events add a per-ticket booking fee, shown before you pay and not refundable.
- Tickets: e-tickets are a QR code in the KKTIX app or on the website. KKTIX warns that organizers can refuse screenshots or photos of the code, so open it live in the app. If you choose FamiPort pickup, you enter your ID or passport number and an 8-digit pickup code at a FamilyMart kiosk, take the slip to the counter and pay NT$30.
- Personal details: the name and ID number you enter may be used for real-name checks at the entrance. Fixing a typo later needs a request with a copy of your ID, one field at a time.
- Passing a ticket to a friend: e-tickets can be transferred in the KKTIX app if the event allows it; both people need KKTIX accounts and the transfer must be accepted within 48 hours.
tixCraft
tixCraft (拓元售票) sells many of the big concerts. Its help center is in English and even explains how to enter a foreign passport number.
- Signing up: you log in with Facebook or Google (pick carefully: you cannot switch after verifying your phone), then fill in your details. Each account is tied to one ID or passport number and one mobile number, and the ID number cannot be changed later.
- Passport numbers: the field takes 10 characters. If yours is shorter, add zeros in front (K1234567 becomes 00K1234567); if longer, enter the first 10 characters. For an address outside Taiwan, choose "Overseas" and type your address after the 999OverseasAddress prefix.
- Phone: you can only start buying after your mobile number is verified. tixCraft's help pages do not say which countries' numbers work, so verify well before the sale; if your home number fails, a local SIM or eSIM bought on arrival is the fix.
- Paying: Visa, Mastercard and JCB credit and debit cards; no American Express or Diners Club. The ATM transfer option only works from Taiwanese bank accounts. You have 10 minutes to confirm your order and 15 minutes on the card page.
- Getting the ticket: a mobile QR ticket (NT$10 per ticket, card or ATM payment only), pickup at any 7-Eleven ibon kiosk (NT$30 per order, until 23:59 on the event day), FamiPort, or the venue counter on the day with your original passport. Courier delivery is Taiwan only.
ibon (7-Eleven)
The ibon ticketing site is 7-Eleven's own ticketing site, available in English, Japanese and Korean. You log in with a social account, which then has to be verified with a mobile number; each social login can be tied to one number only. ibon recommends logging in and finishing the phone check at least an hour before a sale opens. Cards are Visa, Mastercard and JCB only; American Express and Diners Club are not accepted. The ticket hotline runs 24 hours: 0800-016-138 or (02) 2659-9900.
The ibon kiosks in every 7-Eleven are also where you print tickets bought on tixCraft, OPENTIX and other platforms: choose the ticketing system on the screen, enter your pickup codes, take the slip to the counter and pay the fee.
OPENTIX: the easiest for visitors
OPENTIX comes from the National Performing Arts Center, the body behind the National Theater & Concert Hall, and sells tickets for the national venues and many other theater, music and dance shows. It has the clearest help for foreigners of any platform:
- No SMS? Use the form. If you cannot receive the registration text, fill in the OPENTIX Account Application Form and they create your account and email you the login within 2 working days.
- Ticket Order Form. If buying online is too hard, email the order form to opentixservice@mail.npac-ntch.org and staff will try to buy for you within two working days, depending on availability.
- Help by phone: +886 2 3393 9888, daily 09:00 to 20:00 Taiwan time. The website can be shown in English through Google Translate (the app is Chinese only).
- Paying: credit card, Apple Pay, Google Pay or ATM transfer online. A foreign card fails if overseas online payments are switched off at your bank.
- No account at all: you can buy with cash at the kiosks in 7-Eleven, FamilyMart and Hi-Life stores (seats assigned by computer, up to 8 tickets per order), or at the OPENTIX box office at Gate 1 of the National Theater and the Concert Hall, daily 12:00 to 20:00.
- Pickup: convenience store pickup costs NT$10 per ticket; you enter your account (phone number) and pickup code at the kiosk.
ERA Ticket
ERA Ticket (年代售票) says plainly that non-Taiwanese buyers can register and order with a passport number. It also takes overseas orders on an English fax form, paid by Visa, Mastercard or JCB, with a NT$200 handling fee including registered post; seats are assigned from the center, fax orders are not accepted on a show's first day of sale, and orders cannot be cancelled once sent.
Real-name ticketing
To fight scalpers, some big concerts sell tickets in the buyer's name (real-name ticketing), and in January 2025 Taiwan's Ministry of Culture announced that several major cities would back incentives for real-name sales at concerts in publicly owned venues. In practice, for a visitor:
- Enter your name and passport number exactly as in your passport. KKTIX notes these details may be checked at the entrance.
- At venue pickup, tixCraft asks for the buyer's original photo ID (a passport works; copies and screenshots do not), and at some real-name events everyone in the order has to come to the counter together with their own ID.
- A ticket bought from a stranger in someone else's name may not get you in.
Resale and scalping: the law
Under Article 10-1 of Taiwan's Cultural and Creative Industries Development Act, selling a performance ticket for more than its face value is fined at 10 to 50 times the face value, per ticket. Buying tickets with false information or software bots is a crime carrying up to three years in prison and a fine of up to NT$3 million. The Ministry of Culture runs a reporting site for scalping, and KKTIX warns that anyone online who "guarantees" tickets may be a scalper or a scam. Our advice: buy only from the official platform, and if you cannot go, use the platform's own transfer or refund rules.
Good to know: on sale day, be logged in well before the sale opens (ibon suggests at least an hour), have your card at hand, and do not go back from or close the card payment page. tixCraft tells buyers to trust the order status under My Tickets, not the pop-up after paying.
Once you have tickets: → Concert venues and last trains → Theaters and concert halls
Sources
KKTIX Customer Center (phone verification, buying, booking fee, e-tickets, FamiPort pickup, personal details, ticket transfer, scalpers); tixCraft Help Center (creating an account, booking, credit cards, ibon pickup, mobile tickets, venue pickup and real-name events, ATM transfer, delivery); ibon ticketing (FAQ, contact); OPENTIX (help center and English service); ERA Ticket (FAQ, English order form); Laws and Regulations Database (Cultural and Creative Industries Development Act, Article 10-1); Focus Taiwan (real-name ticketing incentives, January 2025). Checked October 2026.